Frequently Asked Questions

Everything you need to know about PO2Order. Can't find an answer? Contact us.

FAQ

Common Questions

Everything you need to know about automating your B2B orders.

Those are enterprise solutions with $50K+ setup fees and 6-9 month implementations. We're built specifically for B2B teams processing 50-500 POs monthly who need the same AI-powered extraction without the enterprise overhead. Go live in days, not months.

Getting Started

How do I install PO2Order?
Connect PO2Order to your commerce platform or ERP. Once connected, you'll be guided through setting up your dedicated email inbox and configuring your first SKU mappings.
What platforms do you integrate with?
PO2Order integrates with Shopify, BigCommerce, Adobe Commerce, Salesforce Commerce Cloud, NetSuite, Microsoft Dynamics 365, SAP, and many more. Contact us if your platform isn't listed.
How long does setup take?
Most merchants are processing their first PO within 24 hours. The app installs in minutes, and initial SKU mapping typically takes 1-2 hours depending on your catalog size.

Technical

What file formats are supported?
We support PDF, Excel (XLSX, XLS), CSV, and images (PNG, JPG, WEBP). We also process email attachments automatically when sent to your dedicated PO inbox.
How does SKU mapping work?
When we extract a SKU from a PO, we attempt to match it to your product catalog. If no match is found, you can manually map it once, and we'll remember that mapping for all future orders. Over time, the system learns your customers' SKU patterns.
How accurate is the AI extraction?
Our AI achieves 99.9% accuracy on standard typed purchase orders. Handwritten POs or unusual formats may require manual review, but our system learns from corrections to improve over time.
Is my data secure?
Yes. All data is encrypted in transit and at rest. We use secure cloud infrastructure (AWS) and follow industry best practices. Your PO data is only used for processing your orders and is never shared or used for training.

Billing & Support

How does billing work?
Billing is handled monthly based on your plan, plus any overage orders. Invoices are sent directly to your team.
Can I cancel anytime?
Yes. There are no long-term contracts. You can cancel or downgrade at any time directly from your PO2Order dashboard. Your data remains accessible for 30 days after cancellation.
What kind of support do you offer?
Free tier includes documentation and email support. Scale tier includes priority support with SLA response times. Enterprise customers get a dedicated account manager and solutions engineer.

Still have questions?

Our team is here to help. Reach out and we'll get back to you within 24 hours.

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$0 setup · Live in 24 hours · First 10 orders free

Stop typing. Start scaling.

Enterprise PO automation used to cost $50K and take 6 months. Now it takes a day and costs nothing to start. Test with your real purchase orders.

30 seconds per order
99.9% extraction accuracy
ROI in the first week
No implementation timeline
Calculate my savings

Live results

Proof, not promises

Real merchants

Manual hours removed

80+ /mo

Mid-market apparel

Accuracy lift

99.2%

After SKU mapping

Payback window

< 30 days

Typical launch

Orders automated

150k+

Across customers

Secure data handling with access controls, locked-down inboxes, and human-in-the-loop QA on your first purchase orders.